Protection Plans for TE and ME100B Electric Tankless Water Heater

This protection plan covers TE18/27 and ME100B Electric Tankless Water Heaters. See chart below for details.

*NOT A DOWNLOADABLE OR PHYSICAL PRODUCT.

We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico.

Shipping Method:

（1）Standard / small orders ship out via: USPS, UPS and FedEx.

（2）For large items, multiple items or large orders we use LTL freight.

（3）The expedited shipping $65 is for the AY132 (smallest unit); for larger packages, we’ll update the invoice with the actual FedEx 2-Day service cost.

Shipping Time: Standard shipping: 4-6 business days. LTL shipping: 8-10 natural days.

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (844)-538-7890 or email at (service@camplux.com) Monday - Friday from 9am -5pm EST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

1: If you would like to return an item, please contact our customer support via email at (service@camplux.com) or telephone (844)-538-7890 Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund. When contacting our support team ensure you provide them with your return reason.

2: Returns made without approval will not be accepted as to we have different return addresses for different products.

3: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.

4: If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.